Program Operations Specialist

Institute for Human & Social Development - San Mateo, CA

Position:                         Program Operations Specialist

Location:                         San Mateo

Filing Deadline:                Open until filled




  1. Front Desk/Reception: Answers telephones, directs calls, greets & assists all visitors in a professional manner, and maintains all front office logs.  Responsible for all front desk administration duties.
  2. Provides basic Head Start/Early Head Start/IHSD information on the phone or in person.  Provides verbal interpretation for monolingual parents and visitors as required.  Assists with the written translation of notices, announcements, agendas and letter for parents and staff as needed.
  3. Responsible for maintenance and updates of office phone lines, extension directory and business contract for AT&T land lines and/or General Telcom Contract.
  4. Assists with general office functions as directed by the Executive Director and Facilities Coordinator, to help meet deadlines in a timely manner.
  5. Responsible for opening and closing the main office and general office management; responsible for designing and implementing office procedures and policies.
  6. Provides support to the Executive Director with the monthly Board and Policy Council packets & coordinates various logistics for these meetings.  Sets up & assists in coordinating venues for staff trainings and agency events and enters staff training information into Child Plus.
  7. Provides computer application support to all Service Area Managers and site staff including word processing, spreadsheet and presentation development.  Trouble shoots minor tech problems; creates, sends and files tech requests in a timely manner.
  8. Provide support to the Human Resources Manager with setting up new applicant on agency staff recruitment, schedules Policy Council member and Manager to review/approval of resumes, schedule interviews, prepares interview panel packets, and prepares agency ID’s for all Family Services personnel.




  1. This position will require fluency in Spanish.
  2. High School diploma required. AA degree preferred or equivalent
  3. 1-2 years of data entry experience
  4. 1-2 years of general office experience in customer service, front desk operations and project coordination
  5. Training or demonstrated knowledge with Databases, MS Office, Child Plus
  6. Strong administrative, organizational and time management skills
  7. One year experience utilizing Child Plus or Access or other database system
  8. Navigational skills related to utilizing the World Wide Web required




Applicants will be reviewed by a screening committee for satisfaction of minimum qualification standards.  Those applicants evidencing the best qualifications will be invited for a panel interview. 




Physical Examination, TB Test, immunizations & CPR required upon employment offer

Fingerprint Clearance/Child Abuse Index/Criminal Record Statement 



APPLY:               Attn: Human Resources Department

                           Institute for Human and Social Development

                           155 Bovet Road, Suite 300

                            San Mateo, CA 94402



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Contact Info


Job Details

Category: Program Administration

Type: FT

Location: San Mateo, CA

Salary: Competitive Salary

Posted On: October 12th, 2017

Agency Details


A non-profit organization, IHSD provides comprehensive early care and education services for children from birth through five years throughout San Mateo County. Research has continually demonstrated that high quality early care and education programs have a significant impact on a child’s chances of future success. Our mission is to provide excellent comprehensive child development and support services to the highest needs children of 0-5 years old and their families in partnership with the community of San Mateo County.

At IHSD, we are committed to providing the highest quality comprehensive early care and education and family services to support the school readiness of each child. Through our child development centers, family child care homes, and home based visiting programs, we offer early care and education and family services that are built upon the needs of the children, families, and communities.