Case Manager

Community Child Care Council (4C Council) - San Jose, CA

Position Summary:

The Case Manager assists low income parents who work or attend school/training, in obtaining and arranging subsidized child care services and payment to their chosen child care provider.  The Case Manager functions as a family partner and provides supportive resources that will enable parents to achieve self-sufficiency with the goal to help families hope learn and succeed. An effective Case Manager will need to balance with technology, communication, problem solving, relationship building and coaching/educating parents and child care providers.


Example of Duties and Responsibilities:

  • Determine eligibility and need for services in accordance with      State Department of Education program requirements
  • Maintain family files, hard copy and electronic
  • Maintain communication with family & child care provider      regarding changes in need of family
  • Request, verify and process information/documentation prior to      authorizing child care payment
  • Maintain full confidentiality of      information of clients and administrative information
  • Provide community resources, information and support about child      development/education/parenting issue and may coordinate services with      appropriate agencies depending on need of the family
  • Engage parent in a positive relationship, supporting progress      toward family goals
  • Ability to relate positively and effectively with people of varied      academic, cultural and socio-economic background using tact, diplomacy and      courtesy with a professional demeanor
  • Works collaboratively with other departments in a professional and      timely manner
  • Ability to multitask and perform assigned work with speed and      accuracy
  • Enter data into database and maintain case notes
  • Work extended hours when required
  • Exercise good judgment and discretion in analyzing and problem      solving


  • Outstanding communication skills oral and written
  • Additional duties may be assigned as required


Education and/or Experience:

  • BA degree in Social Work, Child Development, or social service      related field
  • Prior paid professional experience working with parents and      families providing parent education or family support preferred
  • Ability to engage with others in a positive, friendly, energetic      and helping manner
  • Strong problem solving skills
  • Ability to express empathy and caring in the context of      professional relationship
  • Great written and verbal communication skills
  • Knowledge and understanding of low income families
  • Computer literacy
  • Ability to coach/educate parent to make informed childcare      decisions in regards to the development of their children


License or Other Requirements:

  • Must possess a valid California driver license,      have access to an insured motor vehicle and clear driving record
  • Required to travel to Santa Clara County areas      and other off-site destinations
  • Must be willing to work beyond the usual work      week to accomplish the job


Language Skills:

  • English Proficiency
  • Bilingual English/Vietnamese or English/Spanish      is preferred


How to Apply

Please send resume to

Contact Info

Tina Vermeulen

Job Details

Category: Family Services

Type: FT

Location: San Jose, CA

Salary: Competitive Salary

Posted On: December 4th, 2017

Agency Details


The Community Child Care Council (4C Council) is a non-profit, community-based agency that serves as the community childcare link for families and childcare professionals who live and work primarily in Santa Clara County, California.  The agency and its staff are proud to serve the Silicon Valley families, for more than 44 years.  It is currently supported by the California Department of Education, US Department of Health and Human Services, US Department of Agriculture, County of Santa Clara and the City of San Jose. The 4C Council provides Early Care and Education, Information, Referrals, childcare voucher payments, nutrition services and family supportive services to over fifty thousand children each year. Most recently, the agency also provides Senior Nutrition Services.