Family Advocate

4C Council of Santa Clara County - San Jose, CA

Position:          Early Head Start Family Advocate

Salary:            Depending on Experience

Reports to:      Compliance and Integrity Supervisor


Agency Background:

The Community Child Care Council (4C Council) is a non-profit, community-based agency that serves as the community childcare link for families and childcare professionals who live and work primarily in Santa Clara County, California. The agency and its staff are proud to serve the Silicon Valley families, for more than 44 years. It is currently supported by the California Department of Education, US Department of Health and Human Services, US Department of Agriculture, County of Santa Clara and the City of San Jose. The 4C Council provides Early Care and Education, Information, Referrals, childcare voucher payments, nutrition services and family supportive services to over fifty thousand children each year. In addition, the agency also provides senior nutrition services.


Position Summary:

Family Advocate assists with enrollment, conducts family interview, and assesses family needs and strengths. This position establishes and maintains accurate service record for each family.  The family advocate interviews families to identify interest, concerns, services, strengths and refers families to community service providers. Family Advocates assist families with transition planning.


Example of Duties and Responsibilities:

  • Develop strength-based assessments with families that describe their goals, strengths, resources, and support networks, as well as necessary services and supports
  • Screen child for development, sensory, and behavioral concerns using appropriate assessment tools such as ASQ and ASQ-3
  • Refer families to appropriate community service provider for health, medical, dental, disability and mental health services and follow up on the effectiveness of referrals
  • Develop a family service plan which includes services being provided to the child and ensure follow up on needed services are obtained
  • Follow-up with the family on the progress toward meeting their goals and any needed revisions to the plan
  • Develop a medical and dental health care monitoring process which includes scheduling medical appointments and follow up support to parents
  • Identify with parent new or recurring health concerns and make appropriate referral
  • Identify nutritional needs of children
  • Document family and child information in EHS department data management system
  • Initiate transition planning for children and develop transition plan for children turning three in collaboration with parent and child development service provider
  • Conduct outreach, recruitment, and enrollment and provide orientation on philosophy of program and services provided
  • Coach, consult, educate, and utilize counseling skills, where appropriate to advocate for the family and support them in advocating for themselves
  • Provide and/or coordinate training and educational opportunities for parents such as engaging parents in volunteering, community service, and other ways of contributing to program activities and services
  • Apply knowledge of health, mental health, disabilities, and child development in order to ensure holistic service delivery
  • Perform record-keeping and internal and external reporting tasks in a timely and objective fashion
  • Attends meetings and trainings as assigned
  • Conducts home-visits as assigned
  • Ability to maintain agency code of ethics and standards of conducts
  • Must be comfortable working with diverse ethnic, racial, and religious backgrounds of the communities and must be able to effectively communicate with children and families of the community
  • Experience working with a Head Start or Early Head Start program preferred
  • Performs other duties as assigned by Supervisor


Education and/or Experience:

  • Bachelor’s degree in the Behavioral Sciences or Social Work and experience in social services, community relations, psychology, human development, social welfare or a closely related subject.
  • Two years’ experience working with families in the field of social work preferred.
  • Administrative skills are necessary to plan and monitor all aspects of Early Head Start Family Services component.
  • Coordination and planning skills are necessary to develop an effective relationship with the communities in 4C EHS’s service area.
  • On-going professional development through education, role modeling, mentoring, and training.


License or Other Requirements:

  • Must possess a valid California driver’s license, access to an insured motor vehicle, and possess a clear driving record.
  • Required to travel to Santa Clara County areas to facilitate assignments to center/classroom sites, meetings and other off-site destinations.
  • Must be able to travel, locally and nationally.
  • Must be willing to work beyond the usual work week to accomplish the job.
  • First Aid Certification
  • Must pass criminal background check
  • Must have up to date physical and tuberculosis screening results


Language Skills:

  • English proficiency is required. Bilingual Vietnamese or Spanish is preferred.

How to Apply

Please send your full resume and cover letter to

Contact Info

Job Details

Category: Family Services

Type: FT

Location: San Jose, CA

Salary: Competitive Salary

Posted On: March 12th, 2018

Agency Details