Family Service Specialist

Foothill Family - El Monte, CA

The Family Service Specialist provides home visiting and family support services in the Early Head Start (EHS) Child Care Partnerships (CCP) program. The Family Service Specialist (FFS) will develop and maintain relationships with families and ensure that the children receive comprehensive services such as health and social service, disabilities, and high quality child care through contracted child care providers. The FSS will have meetings with parents at family’s home, maintain enrollment, connect families with services needed, and work with the family towards their child’s development and family goals. The FSS will do outreach and coordinate services for EHS families. The FSS will work closely with parent to increase communication between parent and the child care provider to ensure child’s individual goals and needs are met.


  • Supports and promotes the mission of the Agency: Foothill Family empowers children and families to achieve success in relationships, school, and work through community-based services that advance growth and development.
  • Conducts at least one parent meeting per month to discuss family services, children and family goals.
  • Works collaboratively with child care partners and teachers to ensure coordination of care for each family.
  • Conducts home visits on at least a once a month basis or as social service needs arise.
  • Partners with families to help them identify their family strengths, needs, and appropriate ways of meeting those needs through family goals and referrals.
  • Act as a liaison between family and childcare providers.
  • Collaborates with child care providers, parent and partner coach to participate in two parent conferences per year.
  • Completes Family Assessment with families, and uses results to develop the family goals.
  • Monitors and evaluates children’s health status, medical appointments and nutrition.
  • Uses Microsoft Office software, including Outlook, to perform essential functions.
  • Participates in the ongoing quality improvement process.
  • Conducts outreach activities to recruit prospective families and child care partners.
  • Ensures health requirements are met according to Head Start Performance Standards.
  • Provides health, safety, nutrition, and parent education, as well as information on disabilities services and transition information to head start programs to families.
  • Makes appropriate internal and community referrals for identified family needs.
  • Works collaboratively with other program areas to ensure family needs are addressed appropriately.
  • Conducts Health and Safety checks at child care partner homes or facilities.
  • Works collaboratively with assigned therapists and community partners to provide services to EHS children and families as determined by their individual learning and family plan.
  • Maintains case records of own case activity and completes in a timely and comprehensive manner pursuant to Agency deadlines.
  • Complies with client service provision, documentation requirements and rules and regulation as specified by the Agency and funding sources.
  • Performs recordkeeping, including written documentation, scheduled reports, and mandated reporting, in a timely accurate and confidential manner.
  • Prepares for and participates in meetings, attends and facilitates training sessions and other activities pertaining to program or Foothill Family as directed by their supervisor.
  • Prepares for supervision and is able to incorporate their supervisor’s input into services provided.
  • Prepares for and facilitates assigned Parent Committees.
  • Represents the Agency at community meetings, provides in-service training to other agencies and Foothill employees, and consults with other agencies and head start programs, and represents the Agency at recruitment events.
  • Collaborates within the Agency and the community as directed and/or necessary for attainment of program goals.
  • Works diligently with families and provide necessary support with the child care application process.
  • Obtains proof of child care subsidy from families or child care provider.
  • Obtains verification of need for child care through acquiring paystubs and/or school schedules from families.
  • Collects attendance sheets from assigned sites on a weekly basis and enters them in database.
  • Monitors weekly and monthly attendance of assigned caseload.
  • Displays sensitivity to the service population’s cultural and socioeconomics characteristics.
  • Performs work in a safe manner at all times and ensures employees are abiding by safety practices; takes action when employees put themselves or others at risk.
  • Follows all policies, procedures and legal mandates including HIPAA, client confidentiality, releases of information, protected health information (PHI) and client files.
  • Ensures staff follows all policies, procedures and legal mandates including HIPAA, client confidentiality, releases of information, protected health information (PHI) and client files, and takes applies appropriate coaching, counseling and disciplinary action to reinforce staff compliance.
  • Ensures performance and behaviors support the Agency’s performance quality improvement (PQI) goals and objectives.
  • Reports to work on time and maintains reliable and regular attendance.
  • Performs other duties as assigned.


  • At minimum, a credential or certification in social work, human services, family services, counseling or a related field; Bachelor’s degree in social work, human services, family services, counseling or a related field preferred.
  • Two years of case management, home visiting experience, or work with at-risk families preferred. 
  • Knowledge and experience in an Early Head Start Program preferred, especially in the area of family services.
  • Experience working with families with children ages birth to three preferred. 
  • Excellent organizational skills to manage high activity level.
  • Extremely detail-oriented; high level of accuracy.
  • Ability to effectively and successfully interact with individuals from diverse socio-economic/ethnic groups.
  • Ability to effectively and successfully communicate and interact with the child care partnership team.
  • Must be familiar with the ethnic backgrounds and heritages of families in the program and able to effectively communicate, either directly or through interpretation and translation, with children who are dual language learners and to the extent feasible, with families with limited English proficiency.
  • Ability to be an excellent representative of the Agency to the community.
  • Affinity for working with pregnant women, young children and parents.
  • Excellent written and oral communication skills.
  • Detailed oriented, following up on concerns, and understanding the systems which help insure quality of service and accurate record keeping.
  • Excellent interpersonal skills, including the ability to work cooperatively as a team member.
  • Knowledge of early childhood development and community resources.
  • Effective screening and assessment skills and intervention strategies. 
  • Ability to observe and report accurately on the functioning of individuals and families
  • Flexible schedule in which may need to work some evening hours throughout the month.
  • Ability to handle confidential information appropriately.
  • Ability to set appropriate limits and boundaries with clients.
  • Valid CA Driver License and maintains insurability on the Agency’s Auto-liability policy and maintains the California state required auto insurance liability limits.
  • Bilingual (English/Spanish) required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.  The employee regularly performs the essential functions of the job at the client’s home and a community facility for group socializations. Travel to other program locations or offsite meeting sites is required. The employee must occasionally lift and/or move up to 20 pounds.

Foothill Family is an Equal Opportunity Employer including individuals with disabilities and veterans.

How to Apply

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Contact Info

Job Details

Category: Family Services

Type: FT

Location: El Monte, CA

Salary: Competitive Salary

Posted On: January 29th, 2020

Agency Details


Foothill Family is dedicated to making a positive difference in clients’ lives.  We strive for excellence and provide a positive, stimulating work environment for our diverse, enthusiastic and talented staff.  Staff members are valued as individuals, are encouraged to grow and develop their skills and are supported by their supervisors and their peers.  We support innovation and an entrepreneurial spirit in our approach to achieving our mission.  We embrace high quality professional work, ethical standards and a sense of responsibility from all staff.  We encourage a team approach, flexibility and a commitment to getting the job done.  Our warm, friendly environment encourages a sense of belonging and camaraderie as we support clients in creating positive change in their lives.