HS - Family Services Associate

Crystal Stairs, Inc - Los Angeles, CA

What We’re Looking For:

We are seeking a Family Services Associate who supports Head Start families in making choices and decisions, and taking actions that will improve the conditions and quality of life for all family members; creates opportunities for meaningful family engagement with Head Start for all families, uses a case management approach to share information with families regarding resources, program options, sources of professional and parental support, and ways of accessing resources within the community; recruits Head Start children, and links families with services such as health, disabilities, nutrition, social services/mental health, and family engagement services. The ideal candidate will support and coordinate program services in the following areas:


  1. Implements the family needs assessment process, consolidates the results, develops appropriate recommendations in response to the expressed needs of families.
  2. Conducts informational workshops, training programs, forums or seminars and initiates collaborative ventures with external social service agencies for children and families. 
  3. Networks with key community organizations and agencies to provide parent training in developing life skills, including parenting, income generation/entrepreneurship, improvement of communication skills, literacy, mental and physical health care, financial planning, and resolving conflicts or violence. 
  4. Recommends specific procedures for responding to emergency needs of families, works with existing community agencies and resources to design and implement an effective emergency needs response system.
  5. Identifies and explores cooperative relationships community resources and agencies that provide employment/job skills training, job placement, on-the-job training opportunities, apprenticeships, and job preparation activities.
  6. Coordinates with center staff to integrate family partnership/engagement goals with classroom efforts and to ensure integrated child and family curriculum.


  • BA/ BS degree or AA/ AS degree in social work, human services, liberal studies or related field required. Bilingual in English/Spanish is a plus.
  • Expert in Microsoft Office computer skills required.
  • Successfully completes and maintains Basic First Aid and CPR certification.
  • Knowledge of Child Care Licensing Regulations and Head Start Performance Standards and best practices related to education and early childhood development, staffing and program options as well as services to children with disabilities.
  • Knowledge of social service delivery, community resources, requirements and procedures.



  • Must possess a valid California driver's license, have use of a motor vehicle and provide evidence of automobile liability insurance. 
  • Must meet State health requirements, including immunization clearances. Fingerprints must be on file with the Justice Department.

Total Package of Benefits

  • Medical/ Dental/ Vision/ Life and Pet Insurance
  • 401k Matching Options
  • Flex Spending  
  • Pre-paid Legal Services
  • Sick and Vacation Time
  • Paid Holidays
  • Training Days/Staff Development
  • Opportunity for Advancement
  • Robust Learning Management System offering  the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

How to Apply


Click here to visit the application page

Contact Info

Human Resources

Job Details

Category: Family Services

Type: FT

Location: Los Angeles, CA

Salary: Competitive Salary

Posted On: July 22nd, 2020

Agency Details

Website: http://crystalstairs.org/

Crystal Stairs, Inc.

Crystal Stairs is one of the largest private non-profit child development corporations in the State of California. We help families locate affordable and appropriate childcare through a variety of services, working with childcare providers, educators, advocates, and community members to positively impact the lives of more than 30,000 children each year.


Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identification, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.