Family Service Associate

Pacific Clinics - Pasadena, CA


This position supports and assists families as they identify and meet their goals through a family-centered case management model for developing and carrying out the program Family Partnership Agreements including responsibility for child files, enrollment/applications, etc. This position also assists with the completion of the child health requirements and other required screenings and assessments. This position supports the larger system of social services coordinated by Head Start/Early Head Start, thereby supporting the goals of the program. The position may involve reassignment of caseloads and/or center location as deemed necessary for program operations.


• Coordinates with center staff to integrate family partnership goals with classroom efforts and ensures integrated child and family curriculum.
• Participates in team management functions of planning, implementing and evaluating Family and Community Partnership goals and objectives.
• Participates in in-service, workshops, conferences and college courses to enhance skills.
• Recruits prospective families and assists with enrollment process.
• Conducts home visits to facilitate family plans, assists families in achieving identified goals and follow-up on referrals. Acts as a case manager and works cooperatively with local agencies to assist families to linkup with services in the local community.
• Assists with the completion of the child health screening, other required screenings and assessments and is familiar with referral requirements.
• Conducts and documents follow-up on all referrals.
• While respecting family confidentiality, regularly shares information with teachers to ensure coordinated services that meet the needs of individual children and families.
• Provides health, safety and family literacy activities to parents, as appropriate.
• Coordinates with center staff to promote parent involvement in the program as a classroom visitor, volunteer, employee, and/or participant in family events.
• Promotes effective community support for families by coordination and advocacy for services with community agencies.

• Develops a working knowledge of community resources. At least annually, visits with major agencies for service delivery updates and Community Resource Guide updates.


• Required B.A./B.S. Degree in Human Services or related field, degree in Social Sciences preferred.
• Demonstrated understanding Head Start Performance Standards and local child care licensing regulations.
• Demonstrated understanding and ability to generate documentation supporting in-kind and other allowable costs as applicable to the non-federal share requirement.
• Demonstrated knowledge of the regulations associated with prevention of occupational disease and injury, including the exercise of universal precautions and the prevention of contamination.
• Must be able to speak English/Spanish (Bilingual) or one of the predominant languages in the service area.
• Must have good verbal/written skills.
• Ability to work within deadlines and maintain time management skills.
• Demonstrated ability to work in Windows environment (including MS Office, Excel, Internet).
• Must maintain DOJ, FBI, and Child Abuse Index Clearance.
• Must possess a current Pediatric CPR and First Aid Certification.
• Must possess a valid California driver's license, reliable transportation and maintain an insurable driving record under the Clinics' liability policy.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel time to make contact with families and agencies is required.
• Some exposure to communicable diseases.
• Travel/overnight many be required associated with attendance at conferences, meetings and other duties.
• Noise level in work environment may be moderate to loud.
• Must be available, as requested, for a variety of evening and weekend meetings as well as social and community events.
• May be required to lift up to 40 pounds.

• Refers families for emergency or crisis assistance.
• Participates in chart audits and child profile development.
• Coordinates or refers families to opportunities for continuing education, employment training and other employment services through formal or informal networking in the community.
- Assists other program staff to offer (either directly or through referral to local entities) to parents of participating children the following:
- training in basic child development;
- assistance in developing communication skills;
- opportunities to share experiences with other parents;
- regular in-home visitation; and any other activity designed to help parents become full partners in the education of their children.
• Provides with respect to each participating family, a family needs assessment that includes consultation with such parents about the benefits of parent involvement and about the activities in which parents may choose to participate.
• Performs community outreach to encourage individuals previously unaffiliated with Head Start/Early Head Start program to participate in its Head Start/Early Head Start program as volunteers.
• Informs custodial parents in single-parent families that participate in programs, activities or services about the availability of child support services for purposes of establishing paternity and acquiring child support and refers eligible parents to child support offices of State and local governments.
• Arranges for education and other appropriate intervention including opportunities for families to participate in counseling or to receive information on mental health, substance abuse, child abuse and neglect and domestic violence.
• Attends parent/teacher conferences, as requested.
• Assists teaching staff with Parent Committee meetings, Family Nights, socializations and other parent activities.
• Assists families in making the transition into and out of the Early Head Start/Head Start Program.
• Ensure an appropriate written Transition Plan for all children, six months before their third birthday; provide parents with training and information. Establish communication to facilitate and coordinate the transition.
• Provides to parents of limited English proficient children outreach and information in a language that the parents can understand.
• Documents efforts to assist families in identifying their strengths, needs and sufficiency goals. Performs data entry functions as necessary to keep files up-to-date. Uses HSFIS/Child Plus or other database software.
• Tracks family partnership efforts and outcomes. Documents efforts to support parents in establishing strong community ties, such as finding a “medical home.”
• Records, monitors and follows up on referrals for support services for reporting requirements.
• Submits reports as needed and requested, such as monthly summary tracking reports, Follows up with families to determine whether the kind, quality and timeliness of the services received through referral met the family’s expectations and circumstances.
• Maintains and provides data for the annual Program Information Report (PIR).
• Attends all workshops and meetings as deemed necessary by the immediate supervisor.
• Attends all required staff and parent meetings and activities.
• Positively promotes Head Start in the community.
• Maintains strict confidentiality with respect to Head Start/Early Head Start children, families and staff in accordance with established policies and procedures.
• Evaluates family needs, formulate service plans, and ensure delivery of services.
• Exhibits patience and tact when communicating with children, families, staff, management, referral sources and the public.
• Reports to work on time and maintains reliable and regular attendance.
• Models Pacific clinics’ approach, mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
• Performs other duties as assigned.

Pacific Clinics is an Equal Opportunity Employer

We consider applicants for all positions without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation or veteran status.


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Contact Info

Job Details

Category: Family Services

Type: FT

Location: Pasadena, CA

Salary: 17.25 - 0.00

Posted On: July 10th, 2019

Agency Details


Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer mental health, substance use treatment, and supportive services to Medi-Cal eligible individuals and families. Our diverse staff provides culturally and linguistically relevant services in over 14 languages to our region’s culturally and ethnically diverse populations. We provide services in over 60 locations across Los Angeles, Ventura, San Bernardino, and Orange Counties.