Volunteers of America - San Bernardino, CA









S.A.P. LEVEL:                          SUPERVISOR, EXEMPT

REPORTS TO:                         EHS DIRECTOR

SUPERVISES:                          NONE

DIVISION:                              CHILDREN AND FAMILIES

PROGRAM:                             EARLY HEAD START

REVISED:                                APRIL 2020


Position Summary:

Under the Supervision of the Early Head Start Director, the Family and Community Engagement Coordinator will be responsible for the planning, implementation and oversight of family support services, community partnerships, and all elements of the enrollment and attendance process. The position will supervise a team of Family Service Associates and the ERSEA Specialist and work collaboratively with other administrative team members to ensure service coordinator and achieve compliance with all applicable federal, state, and local laws and regulations, including but not limited to: Volunteers of America Southwest Policies and Procedures, Head Start, California State Pre-school, Community Care Licensing, and agency contracts as applicable.


Essential Job Functions:

The duties below are intended to provide an overview of the duties required of the Family and Community Engagement Coordinator.  


  • Develops, plans, and oversees implantation of agency written plans, policies, and procedures regarding family and community engagement and ERSEA to meet the needs of low-income families with sensitivity to cultural differences.
  • Facilitates the development, implementation and/or coordination of activities designed to meet compliance with regulations.
  • Provides leadership, supervision, and training to assigned Family Service Associates, and effectively communicate expectations and desired outcomes.
  • Prepares and coordinates the collection of data for the annual community assessment, and utilizes local data to ensure that services are aligned to the needs of the community and that the selection criteria for enrollment is consistent with priorities to serve the neediest children.
  • Maintains documentation and records, both in children’s files and on ChildPlus (the agency’s formal recordkeeping system), of services provided in preparation for internal reporting and the annual Program Information Report (PIR).
  • Reviews documentation to ensure accuracy, completeness, and consistency in adherence to regulations and requirements.
  • Participates as a member of the School Readiness Planning Committee, Community Health Advisory Group, Multi-Disciplinary Team.
  • Develop and maintain formal partnerships within the local community to support the goals of the program and its families.
  • Maintains effective internal relationships to ensure a coordinated approach to service delivery and to address service, staffing, and compliance issues until resolved.
  • Ensures effective and timely provision of services and communication to program families.
  • Maintains knowledge of relevant federal, state and locals laws and regulations, communicates updates to administration and staff for planning, training, and monitoring purposes, and proposes adaptation to agency procedures, as appropriate.
  • Provides ongoing written monitoring and activity reports to the Early Head Start Director as required.
  • Reviews and analyzes programs, reports, and records, and adopts changes accordingly, with appropriate prior approvals.
  • Attends trainings and meetings, as scheduled and/or assigned.
  • Perform special projects and/or other related duties as assigned.




  • Bachelor’s degree from accredited college or university with a major in social work, human development, or social human, or family services or related field. Master’s degree in a related field is preferred.



  • At least five years of experience in family services and community involvement within a social service setting that serves low-income families and children.
  • Minimum one year of professional, supervisory, and management experience within Head Start, specifically within family and community engagement and/or ERSEA.


Knowledge and Skills:

  • Must have ability to read, write, and speak English. Bilingual in Spanish preferred.
  • Must be computer literate and have experience with Microsoft Office 2000.
  • Ability to type 45wpm
  • Must have knowledge of relevant federal, state and local laws, rules, and regulations, including Head Start and California State Pre-school.
  • Knowledge and familiarity of the communities and populations served through Volunteers of America programs.
  • Knowledge of adult learning principles, case management practices, and engagement rapport building skills for family goal setting and development, as well as staff support.
  • Must have knowledge of ChildPlus for monitoring and data analysis.
  • Strong ability for critical thinking, problem solving, organization, group facilitation, and the ability to work well with others.
  • Ability to supervise and manage assigned staff, asses performance, and determine professional development needs.
  • Ability to effectively manage time and be flexible to the demands of the position.
  • Ability to demonstrate initiative and resourcefulness, and to safely and competently respond to urgent and emergent situations (within the scope of position).
  •  Ability to maintain professional boundaries with the other employees and with children and families.
  • Ability to maintain confidentiality of all records and information that pertain to children, families, employees, agency, and its related interests.


  • Supervised by the Early Head Start Director for organizational guidance, performance evaluation, and professional development planning.
  • Supervises the agency’s Family Service Associates, Data Outcomes for organizational guidance, scheduling, performance evaluation, and professional development planning.


  • Staff & Parents
  • Policy Council




Prior to the first day of employment the following must be completed:

  • All potential employees will be subject to obtain fingerprint clearances from the Department of Justice (DOJ), the Federal Bureau of Investigation (FBI), and the Child Abuse Index prior to starting work.
  • Completed and signed statement of any pending and prior criminal arrests/charges/convictions related to child sexual abuse, child abuse and neglect, and/or violent felonies
  • Successful completion of an initial health examination, performed by or under the supervision of a physician, to determine, at a minimum, if the prospective employee can perform the duties outlined in the position description
  • Proof of the absence of Tuberculosis, from a physician, to show that the prospective employee is cleared to work with children and families.
  • Must present documentation of current immunization against Influenza, Measles (MMR), and Pertussis (TDAP).
  • Use of an automobile with proper insurance coverage and valid California driver’s license.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:


  • Ability to lift 30 pounds if required.
  • Ability to squat, bend, stoop, sit on floor, stand, and walk for required periods of time.
  • Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
  • Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How to Apply

Click here to visit the application page

Contact Info

Cheryl Green, Director of Human Resources

Job Details

Category: Management

Type: FT

Location: San Bernardino, CA

Salary: Competitive Salary

Posted On: March 31st, 2021

Agency Details


Volunteers of America is a federally and stated funded comprehensive early childhood education program with a focus on child development that includes a child’s cognitive, physical and social emotional growth and development. The program fosters Family Engagement in all areas of a child’s development and provides comprehensive resources to low income families in the areas of health, nutrition and community resources.